Facilities form the non-core services of a corporation or any organization. Non-core services can include managing administration function, property management, and managing contract services such as cleaning and security. A major portion of the assets of an organization is in the form of infrastructure, like buildings and equipment. Hence, the maintenance of physical assets is a major function of facilities management.
The role of facilities management is to help businesses concentrate in their core competent areas. Facilities management takes on the role of providing routine, non-value-added services which are essential and important for the effective running of an organization.
Facilities management in its widest sense can be applied to any industries. The industries range from public services such as schools, universities and parks, to private services such as manufacturing. Anything that can be outsourced to a third party can be termed as facilities.
Since most of functions of facilities are routine, the role and capacity of IT is precisely suited for that function. IT provides end-to-end solutions for an enterprise. ERP and EAM systems take on the role of MRP systems to streamline operations and help reduce costs.
Physical assets such as buildings, equipment and IT installations require regular maintenance; therefore, the role of IT in providing maintenance solutions is a major part of the portfolio of ERP providers. Maintenance is a major function of facilities. According to a study, properly planned and maintained services can lead to a 20 percent reduction in the operating cost of a firm.
The level and scope of functionality varies in the maintenance management system, according to the type of industries and physical assets. Therefore, except for standard functions like maintenance audits and down-time calculators, most of the software functionalities should be customized.
These are many software vendors available, each of whom has an internet presence. The futuristic vision of maintenance management systems is already implemented by some vendors who provide on-demand remote maintenance services, thereby reducing the costs of installing of maintenance systems further.